General terms and conditions with customer information

 

1. Scope

1.1. These general terms and conditions (hereinafter referred to as "GTC") by "Jet Raven" (hereinafter referred to as "seller") apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "customer") with the seller via the seller in his online -Shop closes. The inclusion of the customer's own conditions is contradicted, unless otherwise agreed.

1.2. These terms and conditions apply accordingly to the purchase of vouchers if and unless otherwise expressly regulated.

1.3. A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.

1.4. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

2.1. The presentation of the goods, especially in the online shop, does not yet constitute a binding offer by the seller.

2.2. First, the customer places the selected goods in the shopping cart. In the next step, the ordering process begins, in which all data required for order processing are recorded.

At the end of the ordering process, a summary of the order and contract data appears. Only after confirming this order and contract data by clicking on the button that concludes the ordering process, the customer makes a binding offer to purchase the goods in the shopping cart.

2.3. The seller accepts the customer's offer through the following possible alternatives:

- Request for payment to the customer after placing the order 

or

- Delivery of the ordered goods 

The first alternative that occurs is decisive for the time of acceptance.

The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this constitutes a rejection of the offer. The customer is then no longer bound by his declaration of intent.

2.5. The contract text of the contract concluded between the seller and the customer is saved by the seller. The contract text is stored on the seller's internal systems. The customer can view the general terms and conditions at any time on this page. The order data, the cancellation policy and the general terms and conditions are sent to the customer by email. After completing the order, the contract text is available to the customer free of charge via his customer login, provided that the customer has opened a customer account. 

2.6. All entries made are displayed before the order button is clicked and can be viewed by the customer before sending the order and corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, buttons are available to the customer for correction, if available, which are labeled accordingly. 

2.7. The contract language is English.

2.8. It is the customer's responsibility to provide a correct email address for contacting and processing the order, as well as setting the filter functions so that emails relating to this order can be delivered.

3. Prices and terms of payment

 3.1. Unless otherwise agreed, the prices shown are final prices including statutory sales tax.

If there are additional shipping costs, this can be found in the product description.

3.2. If the delivery is made to non-EU countries, additional duties, taxes or fees may have to be paid by the customer to the customs or tax authorities responsible there or to banks.

It is recommended that the customer inquire about the details before ordering from the respective institutions or authorities.

3.3. The customer can choose the payment methods that are available in the online shop.

3.4. In the case of prepayment by bank transfer, the payment is due immediately after the conclusion of the contract, unless otherwise agreed.

4. Delivery and shipping conditions

4.1. The delivery of goods by dispatch takes place to the delivery address given by the customer. 

4.2. If the seller incurs additional costs due to the specification of a wrong delivery address or a wrong addressee or other circumstances that lead to the impossibility of delivery, these are to be reimbursed by the customer, unless he is not responsible for the incorrect information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller has appropriately announced the service beforehand. The costs of sending the goods are excluded from this rule if the customer has effectively exercised his right of withdrawal. Here it remains with the legal regulation or the regulation made by the seller.

4.3. Pickup is not offered.

4.4. Vouchers are given to the customer in the following form:

• by email
• by download

5. Right of withdrawal

5.1. If the customer is a consumer, he generally has a right of withdrawal. 

5.2. The seller's cancellation policy applies to the right of cancellation.

6. Retention of title

6.1. If the seller makes an advance payment, the goods remain the property of the seller until the purchase price has been paid in full. 

7. Liability for defects

 

 

7.1. With regard to the warranty, the provisions of statutory liability for defects apply, unless otherwise agreed in these terms and conditions.

7.2. The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. Failure to comply has no effect whatsoever on the customer's statutory or contractual claims for defects.

8. Exemption in the event of violation of third party rights

If, in accordance with the contract, the seller owes the customer not only to deliver the goods but also to process the goods in accordance with certain specifications of the customer, the customer must ensure that the content provided to the seller for this purpose does not infringe the rights of third parties. The contracting parties agree that the customer exempts the seller from third party claims in this context, unless he is not responsible for the infringement. The exemption also includes the assumption of the reasonable costs of the necessary legal defense, including all court and lawyer fees in the statutory amount. In the event of a claim by a third party, the customer is obliged to immediately, completely and truthfully provide the seller with all information that is necessary for the examination of the claims and a defense.

9. Redemption of campaign vouchers 

9.1. Vouchers that the seller gives free of charge as part of (advertising) campaigns with a certain period of validity and that the customer cannot purchase ("promotion vouchers") can only be redeemed in the seller's online shop and only within the period specified by the seller.

9.2. Promotion vouchers can only be redeemed by consumers.

9.3. Individual products can be excluded from the voucher campaign.

The specific restrictions can be found on the campaign voucher.

9.4. Promotional vouchers can only be redeemed before the order process has been completed. There is no subsequent billing.

9.5. Only one campaign voucher can be redeemed per order. It is not possible to redeem several campaign vouchers in one order.

9.6. The goods value of the respective order must at least reach the amount of the campaign voucher. Any remaining credit will not be refunded by the seller.

9.7. If the value of a campaign voucher is insufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

9.8. The credit of a campaign voucher is neither paid out nor interest.

9.9. The campaign voucher will also not be reimbursed if the customer returns the goods paid for in full or in part with the campaign voucher within the scope of his statutory right of withdrawal.

9.10. Campaign vouchers are generally transferable. 

The seller can make a discharge to the customer who redeems the respective gift voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of any non-authorization, legal incapacity or lack of authorization of the respective owner. 

10. Applicable Law

 These conditions are governed by Dutch Law. The court in the district where the seller has its place of business has the sole jurisdiction if any dispute regarding these conditions may arise, save when a legal exception applies. 

The statutory provisions for restricting the choice of law and for the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has his habitual residence, remain unaffected.

11 - Contact 

For questions, product information or information about the website itself, please contact: Jet Raven or Veerle Schuyt, support@dogguo.com.