Shipping & Returns

To request a return, please register your return here and follow the steps in our return process.

As soon as we have received the item(s), the item(s) will go through a quality control check.

Once the return has been accepted, all succesfully returned items will be credited to the payment card used to originally purchase the item(s). The original shipping charges will not be refunded. You will receive an e-mail notification once the refund has been initiated. 

Please note we do not cover return costs, which means these forwarding-charges will be for your own account. For more information or questions, send us an email and we’ll be happy to help.

Please note: once your package has left Vasco and is out of our hands, we can not be held responsible for the exact delivery time. This is due to unexpected delays at the shipping companies to whom we have transferred your DOGGUO items.